Questions, bug reports and feature requests are handled by email. Every message gets a human reply from the people who build the app.
Write to support@corventia.com. We reply within 2 business days (Monday to Friday, Central European Time); reports of orders not reaching ClickUp are answered first.
Email support@corventia.comCheck that a destination list is selected (step 2 on the Home page) and that you have not hit your monthly plan limit. When the limit is reached, the app shows a notice and new orders are skipped until the next month or an upgrade; skipped orders from the last 30 days are imported automatically when you upgrade.
The Recent syncs table on the Home page explains what happened. Use the Re-sync button on the affected order to retry.
Re-sync recreates it and links the order again.
The app fills ClickUp fields named Order Number, Customer, Total, Order Status or Payment Method automatically. Names must match (accents and case do not matter). New fields are picked up within ten minutes.
Reconnecting keeps your list, filters and rules. Orders that arrived while the app was disconnected are re-queued automatically once the connection is active again.
Plans are billed through Shopify and appear on your Shopify invoice. You can upgrade, downgrade or switch back to the free plan any time from the app's Home page; uninstalling the app cancels the subscription.
Order details go to the ClickUp list you chose and nowhere else. Details, retention periods and deletion in the privacy policy.